FAQ

Orders and payments

How do I place my order?
Choose your favorite frame, select the available color/size, and follow the checkout process. You will receive a confirmation email as soon as your payment is processed.

What payment methods do you accept?
We accept all major credit/debit cards and the payment methods enabled at the store's checkout.

Shipping

Where do you ship?
We ship nationwide within Colombia. Exact delivery times and costs are calculated at checkout based on your city.

How long will it take for my order to arrive?
Delivery times depend on your location; once your order has shipped, you will receive a tracking number to follow its progress. See full details in our Shipping Policy.

Exchanges and warranty

Can I exchange or return my frame?
Yes. You can check the conditions, deadlines, and steps for exchanges and returns in our Return Policy.

Do the frames come with a warranty?
All our VIÚ frames have a warranty against manufacturing defects. If you notice any issues, write to us via our Contact page and we will help you resolve it.

Sizes and frames

How do I know which frame size is right for me?
Check our Size Guide: How to choose your frame to find the ideal width and shape for your face.

Do the glasses include a prescription/lenses?
It depends on the product: you will find frames for prescriptions and sunglasses. Check each product's description for exact details on what is included.

Caring for your VIÚ glasses

Clean your lenses with the included microfiber cloth and water if necessary, avoid abrasive products, and always store your frame in its case when not in use. This will keep them looking like new — with that turquoise smile intact.

Didn't find what you were looking for? Write to us via our Contact page, we'll be happy to help you.